FitX service & support
HERE TO KEEP
YOU MOVING.
A quick answer. A setup guide. A real person to help.
Find what you need to get back to your workout.
Start with the app
PAIR. PICK. PLAY.
Everything you need to connect your phone and facility TV.
Phone-to-TV setup
Connect with the TV’s six-digit code, choose a class on your phone, and press play.
See the three stepsPairing or playback help
Tell us which iPhone, Android, Apple TV, or Google TV device you’re using.
Talk to supportYour workout space
Check the equipment for your next class and make room to move.
View the equipment guideFor existing hardware owners
LEGACY DOCUMENTATION.
These archived PDFs cover the original kiosk hardware. For today’s FitX app, use the setup guide above.
Product brochure
An overview of the original FitX kiosk and fitness experience.
Open PDFInstallation instructions
Get familiar with your kiosk setup and installation.
Open PDFProduct specifications
Review the original FitX video system specification sheet.
Open PDFWiring diagram
See how the kiosk, power, and display connect.
Open PDFEquipment reference
Explore equipment used in the FitX workout library.
Open PDFPlan your workout space
Browse the equipment guide and related class previews.
Explore the guideHow do I start a class on my facility’s TV?
Pair your phone with the FitX TV app using its six-digit code. Choose your class in the phone app, select the paired TV, and press play. The class plays on the TV.
Does the app need internet?
Yes. Your phone and TV both need internet access for sign-in, pairing, and streaming.
How do I pair the phone and TV apps?
Open FitX on your supported TV to display a six-digit pairing code. Enter the code in the phone app while signed into your account. Both devices need internet access; a local screen-mirroring connection is not required.
The pairing code expired. What should I do?
Pairing codes are temporary. Generate a fresh code on the TV and enter it in the phone app. If pairing still fails, contact the FitX service team with your device models and a description of the issue.
What should I include in a support enquiry?
Include your name, facility, FitX product, device model, and a clear description of the problem. Never email passwords or sign-in codes.
Is every class equipment-free?
No. Some FitX classes use equipment such as bikes, dumbbells, a mat, a step, or functional training systems. Review the class preview and equipment guide before your session.